De Young Properties is seeking a highly motivated New Home Specialist to join our dynamic team. This is your chance to join our award-winning team and play a pivotal role in supporting the Sales Team. You will assist and guide De Young new on-line customers as their first point of contact. As a licensed Real Estate Agent, the Online Home Specialist manages our new customers, answering questions, and setting appointments with Sales Agents. This position provides training and support in Sales and Marketing and performs required administrative duties. The pay range for this full-time position is $16 - $24 per hour.
De Young Properties, a family-owned company with 50 years of experience, is a leading homebuilder located in Fresno, CA. We're renowned for our commitment to quality craftsmanship, innovative designs, and exceptional customer service. Our dedication to these values has been recognized time and again, with us being named a top recipient Best Builder in The Fresno Bee BOCC awards 13 times, named #1 Homebuilder twice, and consistently ranking as a Best Company to Work For.
Job Qualifications:
- The ideal candidate is knowledgeable to assist and guide De Young customers in selecting their new home from first visit through completed sale and move in follow-up. Provide customers with a quality experience by ensuring all required sales documents and reports are prepared timely and all deposits are properly managed to prevent any unnecessary delays in the real estate transaction.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Performs all Sales related administrative tasks including traffic number submissions; opening and closing models; market research; office paper stock and supplies; processing contracts; customer contacts and follow-up.
- Customer Relations Management: Provides outstanding customer relations including registering guests; coordinating with De Young Mortgage; maintaining the Pipeline report; competing realtor presentations; respond immediately to prospects and perform follow up contacts and activities.
- Sales Results: Meet or exceed all sales goals; self-generated traffic and referrals; perform and submit sales analysis; maintain a strong Sales oriented attitude and adhere to all company sales processes.
- Continuing Education: Attends weekly coaching meetings, sales meetings; participates in team and individual projects; maintain competence in understanding and presenting the De Young features to customers.
- Company Culture: Promotes and supports outstanding customer service; suggests initiatives to improve sales; promotes a healthy respectful positive team environment; is trustworthy; calm under pressure and exceeds expectations.
- Accountability - Takes full ownership of assigned duties and projects.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Integrity - Keeps your word, do what you say you will do.
- Positive energy - Arrives fully prepared to work each day, seeks to improve and maintain high morale in self and co-workers.
- Personal Development - Takes ownership of personal development in job and self. Takes initiative to read business related journals and topics, looks for education and training opportunities and suggests them to their supervisor. Discusses future career step with supervisor and path forward to achieve it.
- Safety - Safety begins with me - takes initiative in maintaining a safe environment for self and others.
Qualifications & Requirements
Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software and Database software.
Certificates and Licenses:
Current California Real Estate Sales License; Valid California Driver’s License
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
Compensation and Benefits:
We offer a competitive compensation and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401k retirement savings plan, and sick and vacation time.
To Apply:
Please submit your resume.
Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.